How does the ordering process at RARO ANTIQUES work?
Shopping at RARO ANTIQUES is quick and easy. Simply add your chosen antiques to the cart, proceed to checkout, and enter your details along with the address where you’d like to receive your package. Choose your preferred delivery service and payment method, then confirm your purchase—it’s as simple as that!
What payment methods are available at RARO ANTIQUES?
You can choose from the following payment methods:
- By card, via online payment systems
- Payment by proforma invoice (direct bank transfer)
Can I modify my order?
If you would like to add an item to your order or change the delivery details, please send us a message at info@raroantiques.com as soon as possible.
What are the delivery costs for online purchases?
The delivery cost depends on the chosen courier service, the quantity and weight of the ordered antiques, as well as the delivery location. Packages with more delicate contents can be additionally insured, which increases the delivery cost. You can find more details about delivery under the “Delivery” tab.
How long will it take to receive my package?
The delivery time of the package depends on the day and time of the order, as well as the selected delivery service and shipping location. Most packages are dispatched by us on the same business day or, at the latest, within three business days.
What should I do if the package is damaged?
If only the packaging is damaged, there is no need for action on your part, as the items inside the package are additionally protected for such cases.
If the item inside the package is damaged, you are entitled to return it, and we will refund your money. However, for fragile items marked with a recommendation for personal pickup or additional insurance payment, if these recommendations are not followed, a refund will not be issued. During the process, it will be determined where and how the damage occurred. For more details, please refer to our general terms and conditions.
What does shipment insurance mean?
Since certain items are more delicate, additional shipment insurance is recommended for them. In case the goods are lost or damaged, we will reimburse you. The cost of shipment insurance depends on the weight and size of the item.
Can I return an item?
You have the right to request a return of the item within 14 days of receiving it by sending a request to info@raroantiques.com. A refund will be issued only if the item is returned in its original condition.
How to contact us?
For any questions or additional information, you can contact us via email at info@raroantiques.com or call us on our phone number listed on our website. We will respond to you as soon as possible.