The general terms and conditions of the online store raroantiques.com are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), and the Electronic Communications Act (ZEKom-1). The online store raroantiques.com (hereinafter referred to as “the store”) is operated by the company RARO ANTIQUES online sale of antiques, Nika Medved s.p., registration number: 9115145000, tax number: SI44857900, which is also the provider of e-commerce services (hereinafter referred to as “the seller” or “the company”).
The general terms and conditions define the operation of the online store “the company,” the rights and obligations of users and the store, and regulate the business relationship between “the company” and the buyer. The general terms and conditions also govern individual purchase rules at the collection point raroantiques.com
The buyer is bound by the general terms and conditions valid at the time of purchase (submission of an online order). Upon placing an order, the user is specifically reminded of the general terms and conditions and confirms their acknowledgment by completing the order.
Privacy Policy
The administrator of the online store, RARO ANTIQUES Nika Medved s.p., is committed to protecting the personal data of its users in accordance with the Personal Data Protection Act (ZVOP-1-UPB1) and the GDPR regulation. The Privacy Policy is available on the “Privacy and Cookies” subpage.
Types of Users
Both guests and registered members (hereinafter also referred to as “users”) are granted the right to make purchases in the online store “raroantiques.com”.
Upon registering in the online store, the visitor obtains a username, which corresponds to their email address, and a password. The username and password uniquely identify and link the user to the provided information.
Registration is also possible during the purchasing process.
If the user wishes to change their email address at any time, they must submit a request to info@raroantiques.com. The email address will be updated on the same day or no later than the next business day, and the user will be notified via email.
Availability of Information
“raroantiques.com” is committed to providing the buyer with the following information before they are bound by a contract or offer:
- Details about the company (name and registered office, registration number).
- Contact information enabling quick and efficient communication (email, phone).
- Essential characteristics of the items (including after-sales services and warranties) and the validity period of this information.
- Item availability (each item listed on the website should be available within a reasonable timeframe).
- Terms of delivery (including method, location, and delivery time).
- Clearly and unambiguously stated prices, indicating whether taxes, shipping costs, and other charges are included, and the validity period of this information.
- Payment methods, delivery options, or fulfillment terms, along with the validity period of this information.
- The duration of the offer.
- The period within which it is possible to withdraw from the contract and the conditions for withdrawal (a description of the right to withdraw in accordance with Article 43.c of the ZVPot; if the buyer does not have the right to withdraw under Article 43.c, this will be explicitly stated).
- An explanation of the complaints procedure, including all contact details for the relevant contact person or customer service department.
Offer of Items
Due to the nature of online business, the product offering of RARO ANTIQUES Nika Medved s.p. is frequently updated and subject to change.
The prices displayed in the online store “raroantiques.com” are listed as the “Price” and are determined by RARO ANTIQUES Nika Medved s.p. These prices apply exclusively to purchases made through the online store “raroantiques.com”.
Order
The purchase agreement between RARO ANTIQUES Nika Medved s.p. and the customer is concluded in the online store “raroantiques.com” at the moment when “raroantiques.com” sends the customer the first email regarding the status of their order (titled: Order Accepted). From this moment, all prices and other terms are fixed and apply to both the company and the customer.
The purchase agreement (i.e., the first email regarding the order status) is stored electronically on the server of RARO ANTIQUES Nika Medved s.p. and is available to customers upon their written request.
Payment Methods
The store “raroantiques.com” offers the following payment methods:
- Prepayment via bank transfer to a transaction account (TRR)
- Credit card payments through online payment systems
For certain orders, we reserve the right to require payment via offer/proforma invoice, with the same pricing still applying.
Invoice Issuance
“raroantiques.com” sends an invoice to the buyer’s email address or includes it in the package with the delivered items.
The invoice details the price and all costs associated with the purchase and includes information about the right to withdraw from the contract.
The buyer is responsible for verifying the accuracy of the information before placing the order. Complaints regarding the correctness of issued invoices submitted later will not be considered.
Prices
The prices are the same for all users of the online store “raroantiques.com”. You become a user of the online store by registering as a member or through a one-time guest entry into the online store.
Prices are valid at the time of placing the order and do not have a pre-determined validity period.
Prices apply when payment is made using the above-mentioned payment methods and under the above-listed conditions.
Despite our best efforts to ensure the most accurate and up-to-date information, there may be errors in pricing. In such cases, or if the price of an item changes during the processing of an order, “raroantiques.com” will allow the buyer to cancel the purchase.
Discounts, promotional codes, etc., generally do not stack. However, discounts on individual items and promotional codes can be combined.
Funds paid via gift vouchers, bonuses, or pre-invoices do not accrue interest. Gift vouchers and promotional discount codes cannot be exchanged for cash.
All prices in the “raroantiques.com” online store include VAT.
Coupons
Promotional codes or coupons provide various benefits during purchases and are usually time-limited. Active promotional codes can be found on our website, in the header of advertisements, in our newsletters, or other media platforms (Facebook, Instagram, Gmail, etc.).
Exchanging a promotional code for cash is not possible. Coupons are redeemable only for their full value. If the value of the purchase exceeds the value of the coupon, the holder of the promotional code must pay the difference. The purchase value must be higher than the coupon value.
How to Use a Coupon/Promotional Code:
- Select the goods you wish to purchase and add them to your cart. In the cart, you can enter the promotional code into the “Coupon Code” field and click “Apply Coupon.”
- Alternatively, at the checkout, above the payer details, there is a link: “Have a coupon? Click here to enter your code,” where you can also input the code.
- Once you enter the code, the value of the coupon or gift vouchers will automatically be deducted from your order total. The remaining balance must be paid.
- Finally, submit the online order or complete your purchase.
Order Process
1. Order is Accepted
After placing the order, the customer receives a notification via email confirming that the order has been accepted. The online store, »raroantiques.com,« reviews the order, verifies the availability of the ordered items, and either confirms or rejects the order with a reason.
To ensure the accuracy of data and successful delivery, »raroantiques.com« may contact the customer via the provided phone number.
For items not in stock at »raroantiques.com’s« warehouse, the company RARO ANTIQUES Nika Medved s.p. relies solely on its suppliers for delivery and the timeframes they set. Any changes or updates regarding item delivery will be communicated to the customer via email.
If the delivery time is too long and the customer does not wish to wait, they can notify RARO ANTIQUES Nika Medved s.p. In such cases, the company will:
- remove the item from the order,
- refund any already paid amounts,
- deliver the remaining items in the order as requested by the customer or cancel the entire order.
If the supplier does not confirm the availability of the ordered items within three months of the order date, »raroantiques.com« may cancel the customer’s order, as the item is unavailable. The order will cease to be valid on the date of cancellation.
Limitation of Liability:
»raroantiques.com« is not liable for damages caused by longer delivery times or non-delivery of items not in stock in its own warehouse.
2. Order is Dispatched
Within the agreed timeframe, »raroantiques.com« prepares the item for shipping, dispatches it, or prepares it for personal collection and notifies the customer via email. The email also includes information about the cancellation policy, guidance on who to contact in case of delivery delays, and details about where to address complaints.
If the customer decides to cancel the order in time, they must immediately notify the seller by calling +386 40-619-393 or emailing info@raroantiques.com.
If the order has already been dispatched, the customer can refuse the delivery when it arrives.
Purchases for Legal Entities
The purchasing process for legal entities is identical to that for individual customers, except that you place the order as an individual and include the note “I would like an invoice for a business” along with your company details.
If you request an invoice for a business, you accept the terms and conditions that apply to companies. The primary difference lies in the cancellation policy: businesses, sole proprietors, and other legal entities are allowed to return delivered items under warranty terms. However, these legal entities do not have the right to withdraw from the contract within 14 days of receiving the item without providing a reason, as is the case for consumers (individuals).
Refunds are not possible. For business purchases, the same General Terms and Conditions apply, except for the previously mentioned cancellation policy.
The online store »raroantiques.com« offers legal entities the following payment method:
- Bank transfer to the account of RARO ANTIQUES Nika Medved s.p., based on an offer or proforma invoice.
For certain orders, we reserve the right to require payment via an offer/proforma invoice.
Consumer’s Right to Withdraw from the Contract
A consumer (this applies exclusively to individuals purchasing items for purposes outside their business activities) has the right to notify the seller within 14 days of receiving the items that they wish to withdraw from the contract without providing any reason for their decision. The withdrawal period begins one day after the date of receipt of the items.
The withdrawal notification must be sent to the seller’s email address: info@raroantiques.com.
The withdrawal form for exercising the consumer’s right to withdraw from the contract can be found here. Complete the form and send it to the company’s address or email.
If the consumer withdraws from the contract, they must return the received item by mail to the seller’s address:
RARO ANTIQUES Nika Medved s.p.
Cankarjeva cesta 56
1241 Kamnik
Slovenia
Returning the items to the company within the withdrawal period is considered timely if the withdrawal notification has been submitted. It is deemed that the consumer has returned the item on time if the seller receives it no later than 14 days after receiving the withdrawal notification.
The consumer must return the item to the seller undamaged and in the same quantity, except where the item has been destroyed, damaged, lost, or its quantity reduced through no fault of the consumer. The consumer may inspect and test the items only to the extent necessary to ascertain their actual condition. Any testing of the item beyond this scope is considered use, meaning the consumer loses the right to withdraw from the contract.
The only cost the consumer bears in relation to the withdrawal is the cost of returning the items (which, in the case of shipping, is charged according to the delivery service’s price list and depends on whether it is a package or freight). The item must be returned to the seller no later than 30 days after sending the withdrawal notification.
The consumer has no right to withdraw from the contract for items:
- That were custom-made according to the consumer’s specifications,
- That were tailored to their personal needs,
- That, due to their nature, are not suitable for return.
Refunds for payments will be made as soon as possible, but no later than 30 days from the receipt of the withdrawal notification. To ensure security, accuracy, and timely processing, refunds are issued exclusively via transfer to the consumer’s bank account. Refunds in cash are not possible.
If the consumer used a promotional code or coupon when purchasing, the discount is considered used and is not refundable. Only the amount paid is refunded to the consumer’s bank account, and the coupon is reissued as a new promotional code.
In exceptional cases where items are not returned in accordance with the Consumer Protection Act, the seller may offer to repurchase the item with appropriate compensation determined at the time of return. The consumer can use the repurchase value only for purchasing another item of the same or higher value.
The right to a refund in cases of warranty claims and material defects is governed in greater detail by the Consumer Protection Act.
Important Tips for Returning Items:
- When returning items, include the withdrawal form and a copy of the invoice.
- The address for returning items is:
RARO ANTIQUES Nika Medved s.p.
Cankarjeva cesta 56, 1241 Kamnik, Slovenia. - We recommend using a delivery service that provides tracking and appropriately preparing the items for transport (using original packaging or other secure packaging).
- Shipping costs are always borne by the sender unless otherwise agreed in advance. We do not accept COD shipments.
- For warranty claims, you will receive the repaired item faster if you submit the claim directly to the manufacturer or their authorized service center.
Returning Items for Business Entities
If you request an invoice for your company, you accept the business terms applicable to companies. The main difference lies in the right to withdraw from the contract: companies, sole proprietors, and other legal entities are allowed to return items within warranty conditions. However, these entities do not have the right to withdraw from the contract within 14 days of receiving the item without providing a reason, as is the case for consumers (individuals). Refunds are unfortunately not possible. Purchases made by business entities are also subject to the general terms under “Business Entity,” with the exception of the previously mentioned withdrawal rights.
For additional questions, feel free to contact us at +38640-619-393 or email us at info@raroantiques.com. We will be happy to assist you.
Consumer’s Right to Withdraw from the Contract for Items in a Set
If a consumer decides to withdraw from the contract for one or more items included in a set, they can request a refund for those items. The consumer may return one or more items from the set. When withdrawing from the contract for an item within a set, the consumer will receive a refund to their bank account (TRR) equivalent to the amount paid for the specific item(s) being returned.
Warranty
Products include a warranty if it is specified on the warranty card or invoice. The warranty is valid if the instructions on the warranty card are followed and the invoice is provided. Warranty periods are listed on the warranty card or invoice. A form for returning an item under warranty can be requested via email at info@raroantiques.com, provided that the item’s description includes a specified warranty period.
Information about the warranty is also available on the product’s presentation page. If no warranty information is provided, the item either does not have a warranty or the information is currently unavailable. In such cases, the customer can contact RARO ANTIQUES Nika Medved s.p., who will provide up-to-date information.
Material Defect
When is a defect considered material?
A defect is deemed material in the following cases:
- The product lacks the properties necessary for its normal use or circulation.
- The product lacks the properties required for a specific purpose for which the buyer purchased it, provided that purpose was known or should have been known to the seller.
- The product does not have the qualities and features that were explicitly or implicitly agreed upon or prescribed.
- The seller delivered a product that does not match the sample or model, except when the sample or model was provided solely for informational purposes.
How is the suitability of a product verified?
The suitability is verified by comparing it with another flawless product of the same type, as well as with the manufacturer’s statements or the specifications provided on the product itself.
How to Claim a Material Defect?
The buyer must notify us of any potential material defect, including a detailed description of the defect, at their own expense, within the legally defined timeframe, and simultaneously allow us to inspect the item. You can request a form for reporting a material defect by email: info@raroantiques.com.
The right to claim a material defect is governed more specifically by the provisions of consumer protection law.
Returned Items with Open Packaging
Returned items are products that have been returned to RARO ANTIQUES Nika Medved s.p. and may have minor defects (e.g., damaged packaging, scratches on the casing, etc.) but are still available for resale.
The type of defect or condition of the item is documented for each product (both in the product description and on the invoice).
All returned items are inspected by RARO ANTIQUES Nika Medved s.p. Despite the return, open packaging, or other imperfections, we ensure their flawless functionality. Consequently, a new warranty period is assigned, which is clearly stated for each product.
If a returned item fails to function, the customer is entitled to warranty repair and withdrawal from the contract under the same terms as for other products.
Delivery
The contractual partner for the delivery of shipments for RARO ANTIQUES Nika Medved s.p. is Pošta Slovenije. However, “raroantiques.com” reserves the right to select another delivery service if this would enable the order to be fulfilled more efficiently.
Delivery Method and Cost
Our packages are delivered by Pošta Slovenije, which ensures that most packages are delivered within a few working days after the shipment notification. If you are not present at the specified address during delivery, you can collect the package at your nearest post office.
Products ordered from the “raroantiques.com” online store are dispatched as quickly as possible, typically on the day the order is received.
To ensure the fastest possible delivery, we always select the most optimal method. This is the parcel delivery service of Pošta Slovenije, meaning you can expect delivery within the next few days. If you are not at the specified address at the time of delivery, you can pick up the package at your nearest post office.
Shipping Costs
The cost of delivery depends on the weight, size of the item, and destination, and is charged according to the valid price list of Pošta Slovenije.
Delivery within Slovenia
Our partner delivers packages to the address provided when placing the order.
Since the delivery service operates within Pošta Slovenije’s working hours (and the postman’s schedule for a specific area), you can also opt for delivery to another name or address, such as your workplace. If you selected cash on delivery as your payment method, please ensure that the recipient of the package has sufficient cash on hand. If delivery is to a workplace, the package will be handed over to the authorized person for receiving shipments at the company.
If you are not present at the designated location (company, office, etc.) during delivery, the courier will leave a notice with instructions for further action. Typically, you will need to visit the nearest post office.
Important Notes:
- Delivery to a poste restante address, a P.O. box, or a hotel address is not possible.
- If you opt for cash on delivery and the courier from Pošta Slovenije charges an additional fee for a special payment slip included with the package, you are required to pay it.
- For payment upon delivery, the customer pays the payment fee according to Pošta Slovenije’s valid price list. By choosing prepayment or credit card payment, you can avoid paying this additional fee to the courier.
Delivery Times
We will notify you via email about any potential longer delivery times. If the extended delivery time is not suitable for you, you can inform us, and we will either remove the item from your order or replace it with another item.
Due to varying product availability, an order may be split into multiple shipments. These can be shipped partially or all at once.
For partial shipments, items in stock will be sent immediately, while the remaining items will be sent when they become available. Any delivery fee will only be charged for the first shipment; subsequent shipments will be delivered at our expense. If you no longer wish to wait, you can notify us, and the missing item will be removed from your order.
For items labeled as “delivery time unknown,” we do not have information on when they will be available.
If you will be unavailable for a few days, you can inform us of your preferred delivery date by emailing info@raroantiques.com or calling 38640-619-393. This means your package will not be sent to the provided address before the specified date.
Delivery is handled by Pošta Slovenije, typically arriving the next business day after dispatch but no later than a few working days. Upon dispatch, we will send you a notification to inform you that your items are on their way.
Protection of Personal Data
»raroantiques.com« is committed to permanently safeguarding all user personal data in accordance with the Personal Data Protection Act (ZVOP-1).
Data Storage for Registered Members:
»raroantiques.com« stores the following personal data of its registered members indefinitely:
- Full name
- Email address
- Contact phone number
- Primary address and delivery addresses
- Country of residence
- Date and time of registration
- Archive of communication with the company RARO ANTIQUES Nika Medved s.p.
These personal data are used solely for fulfilling orders (e.g., sending informational materials, offers, invoices) and for necessary communication with the member.
Under no circumstances will user data be disclosed to unauthorized persons.
Data Storage for Guests:
For guests (non-registered users), »raroantiques.com« stores the following data only until the order is fulfilled:
- Full name
- Email address
- Contact phone number
- Primary address and delivery addresses
- Country of residence
- Date and time of the order
- Archive of communication with the company RARO ANTIQUES Nika Medved s.p.
After the order is fulfilled, only data related to the specific order are retained, accessible solely through the order number and invoice number.
User Responsibility:
Users are also responsible for protecting their personal data. This includes ensuring the security of their email address, username, password, and implementing proper software protection (e.g., antivirus software) on their devices.
Communication
»raroantiques.com« will contact users via remote communication methods only if the user does not explicitly object, and in accordance with the provisions of the Electronic Communications Act (ZEKom-1).
Advertising Emails or SMS:
Promotional messages sent by RARO ANTIQUES Nika Medved s.p. will include the following elements:
- Clearly and unambiguously marked as advertising messages.
- The sender »raroantiques.com« will be clearly identifiable.
- Various campaigns, promotions, and other marketing techniques will be labeled as such, along with clearly defined terms and conditions for participation.
- A clear method for unsubscribing from promotional messages will be presented.
- »raroantiques.com« will explicitly respect the user’s request not to receive advertising messages.
Advertising messages will be clearly recognizable and distinctly separated from games and competitions.
Limitation of Liability
The content and descriptions on the website »raroantiques.com« (hereinafter referred to as ‘the website’), owned and managed by RARO ANTIQUES Nika Medved s.p. (hereinafter referred to as ‘the provider’), are for informational purposes only. The provider assumes no responsibility for the accuracy or completeness of the published data or for any damage caused to website users as a result of using the published information. All users use the published and purchased content at their own risk.
The provider strives to maintain the accuracy and timeliness of the website’s content but does not guarantee or take responsibility for its correctness or completeness. The provider reserves the right to change, add, or remove website content without prior notice and accepts no responsibility for any consequences arising from such changes.
Neither RARO ANTIQUES Nika Medved s.p. nor any other legal or natural person involved in the creation and production of this website is liable for any damages arising from or connected to the existence, access, and/or use of the website and/or the information it contains. This includes damages caused by the inability to use the information, errors, or deficiencies in its content, even if the provider was notified of the possibility of such damages.
Condition of Antique Products:
Antique items are often accompanied by age-related wear, tear, or minor damage consistent with the nature and history of such products. These characteristics are not considered defects and do not constitute grounds for complaints unless explicitly concealed.
Responsibility for Electrical Products:
Due to the unique nature of antique products, the provider ensures that all products remain in their original/authentic condition to the greatest extent possible. Items that can be connected to an electrical network are sold exclusively for decorative purposes. Most electrical products lack grounding due to the different standards in place at the time of their manufacture. Users are advised to seek professional guidance before using such products to ensure compliance with modern safety standards. The provider disclaims any responsibility for potential injuries or damages. All electrical products are used at the user’s own risk.
»raroantiques.com« makes every effort to ensure the accuracy and correctness of the data published on its website. However, product features, delivery times, or prices may change so quickly that »raroantiques.com« cannot update the website in time. In such cases, »raroantiques.com« will notify the customer of any changes and allow them to withdraw from the contract or replace the ordered item.
Use of Images and Descriptions:
The images and descriptions of products on the website are symbolic and for informational purposes only. Colors, dimensions, and the appearance of items may vary from what is depicted. Users are encouraged to request additional information or images of products before making a purchase.
Third-Party Services:
The provider does not assume responsibility for delays, damage, or other issues arising from the use of third-party services, including delivery providers or payment service providers.
»raroantiques.com« is not responsible for the content of product reviews written by visitors. The provider reviews submitted reviews before publication and rejects those containing evident falsehoods, inappropriate language, misleading claims, or offensive content. The provider disclaims any liability arising from the information provided in customer reviews.
The provider reserves the right to withdraw from a contract in cases of obvious error (Article 46 of the Obligations Code). An obvious error includes significant mistakes in product features or any errors deemed decisive according to commercial customs or the intent of the parties. This also includes apparent pricing errors that »raroantiques.com« would not have confirmed or agreed to had it been aware of them.
Complaints and Disputes
»raroantiques.com« adheres to the applicable consumer protection legislation and strives to fulfill its obligation to provide an efficient complaint resolution system.
In case of any issues, the customer can contact the seller, »raroantiques.com«, via phone at +38640-619-393 or by email at info@raroantiques.com. Complaints should be submitted through the email address info@raroantiques.com. The complaint resolution process is confidential.
»raroantiques.com« recognizes that the key characteristic of consumer disputes is the imbalance between the economic value of the claim and the time and costs required to resolve the dispute. This often discourages consumers from initiating legal proceedings. For this reason, »raroantiques.com« makes every effort to resolve any disputes amicably to the best of its ability.